Configuring Outbound Calls

Once your SIP trunk information has been added to the system, you can configure it for outbound dialing.

Step 1: Go to Telephony Settings

1. Log in to your account.

2. Navigate to Agent Panel → Integration → Telephony.

3. Open the Outbound section.

Step 2: Select Your SIP Trunk

• In the Outbound Number dropdown, you will now see the SIP trunk option with your registered phone number(s).

• Choose the number you want to use as the outbound caller ID.

Step 3: Save Your Settings

• After selecting the SIP trunk number, click Save.

• Your agents can now make outbound calls using the configured SIP trunk.