Core Concepts
Core Concepts
Agent
A virtual AI assistant that takes and makes calls, or speaks inside your app
Conversational Pathway
The visual builder to define how an agent behaves
Node
A block inside the pathway (e.g., ask question, transfer, end)
Variable
Extracted data from user speech (e.g., name, language)
DQ Mode
Locked config with pre-optimized Arabic/English/Dutch stack
Custom Mode
Open config mode for selecting any STT, LLM, or TTS provider
Call Logs
Complete records and transcripts of every conversation
Provider Keys
Where to bring your own OpenAI, Deepgram, etc. credentials
Phonebook
Bulk contact lists and campaign launcher
CallStudio
Upload historical calls and get AI-powered analysis
Note on DQ Mode: When DQ Mode is enabled, VoiceHub automatically selects optimized Arabic/English/Dutch models for speech-to-text, language understanding, and text-to-speech - improving response quality and sentiment accuracy in MENA use cases. Model selection is locked in this mode.
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