Configuring Inbound Calls

After your SIP trunk is set up in the system, you can configure it to receive inbound calls.

Step 1: Go to Telephony Settings

1. Log in to your account.

2. Navigate to Agent Panel → Integration → Telephony.

3. Open the Inbound section.

Step 2: Select Your SIP Trunk

• In the Inbound Number dropdown, you will now see the SIP trunk option with your registered phone number(s).

• Choose the number you want to receive calls on.

Step 3: Save Your Settings

• After selecting the SIP trunk number, click Save.

• Your agents can now receive inbound calls through the configured SIP trunk.