> For the complete documentation index, see [llms.txt](https://dataqueue.gitbook.io/voicehub-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://dataqueue.gitbook.io/voicehub-docs/organizations/organization-level-knowledge-bases.md).

# Organization-Level Knowledge Bases

We are introducing **Organization-Level Knowledge Bases (KBs)** to allow users to **share the same KB across multiple agents** within an organization.

### Overview

* **Purpose:** Enable a single KB to be used by all agents in an organization.
* **Scope:** Owned by the organization, accessible to every agent in that org.
* **Functionality:** Supports all types and capabilities of a standard agent KB.

<figure><img src="https://1583580785-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVRUgVLmtuyNEZUgZ8LYH%2Fuploads%2FKKDjZHFi9rN4HUI0Jz3k%2Fkb_list.png?alt=media&amp;token=1d40f86d-30bc-482f-a00e-97bd0124d7a2" alt=""><figcaption></figcaption></figure>

### Permissions

To access the list, users must have the following permission:

* `Manage KnowledgeBase`

#### Default Access

By default, the following roles have access to the organization knowledge bases:

* **Owner**
* **Admin**

Access can be extended to other roles by granting the `Manage KnowledgeBase` permission.

### How to Use

1. **Navigate to the KB list:**\
   Go to **Resources → Knowledge Bases** in the homepage sidebar.
2. **Manage Organization KBs:**\
   From this view, users with the proper permission can:
   * **Upload new KBs**
   * **Modify existing KBs**
   * **View KB content and details**
   * **Delete KBs**

<figure><img src="https://1583580785-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVRUgVLmtuyNEZUgZ8LYH%2Fuploads%2FFYwTAjLMuzHVF2DiQ626%2Fkb_sidemenu.png?alt=media&amp;token=3f733b11-421e-4dc5-b22b-299657ff82c5" alt=""><figcaption></figcaption></figure>

### Using Organization KBs in Agents

* **Automatic Inclusion:**\
  Organization KBs automatically appear in the **Knowledge Base dropdown** in the agent interface:
  * **Global Node**
  * **Knowledge Base Node**
* **Combination with Existing KBs:**\
  Agents can use both organization KBs and their own local KBs simultaneously.
* **Modifications:**\
  Any changes to organization KBs **must be made in the Resources → Knowledge Bases tab**.\
  Modifications from individual agents are not allowed.

<figure><img src="https://1583580785-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVRUgVLmtuyNEZUgZ8LYH%2Fuploads%2F6kL1cPsgvac7bsWMO1XW%2Fkb_node.png?alt=media&amp;token=e8919235-4c29-4fdf-bdf4-4c0d36b16b56" alt=""><figcaption></figcaption></figure>

This ensures consistent knowledge across agents while centralizing management for organizational administrators.