Call Logs API

This page contains details on how to retrieve call logs

Call Logs

Call Logs are logs generated during the call. These include five types of logs:

• Pathway Info - when the agent changes nodes

• Transcript - when transcripts are added (both agent and user)

• Trace - Trace logs for events happening during the call

• Webhook - When webhooks are sent

• Error - When errors occur

We offer realtime as well as RESTful endpoints to retrieve logs for a given call ID. For more information on these endpoints as well as DTO schemas for the log objects, click the respective links to go to our Swagger documentation.

Note that Transcript logs from the assistant may contain chunked transcripts. In reality, this means that you will receive transcripts as they are generated and you should accumulate them on your side if needed. Transcripts may even be split into sub-word chunks, see example below. Example: ["Good", " mor", "ning", ",", " h", "ow", "'s", " it", " going", "?"]

Realtime logs

We offer two SSE endpoints to receive logs in realtime during a call. You can either receive all log types at /live-logs, or you can receive just transcripts at /live-transcript. The connection will close automatically when the call ends.

Logs

If you wish to retrieve existing logs, you can do so using a GET request to this endpoint.