# Custom Analysis Fields

Custom Analysis Fields allow you to extract additional insights from calls by defining your own metrics. These fields can be configured in both **Calls** and **Call Studio**, and can be exported/imported via JSON so they can be shared across agents.

You can use them to track things like:

* Whether the **issue was resolved**
* Which **product was mentioned**
* Other conversation insights specific to your workflow

## Creating a Custom Field

Custom fields can be configured in **Call Analysis settings** or **Call Studio Analysis settings**.

Each field requires three properties:

| Field           | Description                                                                                |
| --------------- | ------------------------------------------------------------------------------------------ |
| **Name**        | The unique name of the field                                                               |
| **Description** | Instructions describing what the system should determine from the conversation             |
| **Type**        | The type of value the field returns (The supported types are string, number, and Boolean). |

#### Example

<figure><picture><source srcset="/files/7SE5y3orMbPahQOFtL3R" media="(prefers-color-scheme: dark)"><img src="/files/ZoPzEDRXJ6NZB06z4Lva" alt=""></picture><figcaption></figcaption></figure>

## Viewing Custom Fields in Call Analysis

Custom fields appear in the **Call Analysis modal** for each call or call studio record.

For every field you will see:

* Field name
* Calculated value

<figure><picture><source srcset="/files/eiPrPVIUezIYK9qTMLhw" media="(prefers-color-scheme: dark)"><img src="/files/9psn42I3fV5F2JdvHsKP" alt=""></picture><figcaption></figcaption></figure>

## Viewing Custom Fields in Dashboard

The custom fields visualizations appears in C**alls Live Data** and in C**all Studio Live Data** under analysis factors fields accordion.

<figure><picture><source srcset="/files/FJQK21CcnJXIa0dWvS2e" media="(prefers-color-scheme: dark)"><img src="/files/YsIwdRHhBLpU07VvFakV" alt=""></picture><figcaption></figcaption></figure>


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