Configuring Inbound Calls
After your SIP trunk is set up in the system, you can configure it to receive inbound calls.
Step 1: Go to Telephony Settings
Log in to your account.
Navigate to Agent Panel → Integration → Telephony.
Open the Inbound section.
Step 2: Select Your SIP Trunk
In the Inbound Number dropdown, you will now see the SIP trunk option with your registered phone number(s).
Choose the number you want to receive calls on.
Step 3: Save Your Settings
After selecting the SIP trunk number, click Save.
Your agents can now receive inbound calls through the configured SIP trunk.
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