Configuring Inbound Calls
After your SIP trunk is set up in the system, you can configure it to receive inbound calls.
Step 1: Set Up Call Forwarding on Your SIP Provider
Log in to your SIP provider account.
Configure call forwarding for your SIP number to the following endpoint:
34.23.191.248This ensures that incoming calls are routed from your SIP provider to our system.
For outbound calls you should allows below IPs
34.139.65.119, 34.75.46.115, 34.138.200.23Step 2: Go to Telephony Settings
Log in to your account.
Navigate to Agent Panel → Integration → Telephony.
Inbound section.
Step 3: Select Your SIP Trunk
In the Inbound Number dropdown, you will now see the SIP trunk option with your registered phone number(s).
Choose the number you want to receive calls on.
Step 4: Save Your Settings
After selecting the SIP trunk number, click Save.
Your agents can now receive inbound calls through the configured SIP trunk.
Last updated