Team & Permissions

VoiceHub lets you manage your team at a granular level by assigning roles, permissions, and access control for every major function.

Team Sections

Navigate to Team & Users to manage the following:

• Contributors: List of active workspace members

• Users: Invite users/customers by email and assign predefined roles (admin or viewer)

• Roles: Define and customize access rules with fine-grained permissions

Invite Members

1. Click + Add Member

2. Enter the email address

3. Select a role (e.g., admin or viewer)

🔐 Invited users will receive an email and must use workspace-specific login to access the platform.

Roles & Permissions

Click the Roles tab to view and create custom access levels. Each role can be granted specific permissions:

Workspace/Platform Access

• ✅ Settings Access

• ✅ White Labeling Access

• ✅ Manage Teams

• ✅ Provider Keys Access

Agent-Level Features

• ✅ Call Logs User Access

• ✅ Call Logs Full Access

• ✅ Can Make Calls (VOIP)

• ✅ Widget Access

• ✅ CallStudio Access

Campaigns & Content Access

• ✅ Phonebook View Access

• ✅ Phonebook Write Access

• ✅ Knowledge Base View Access

• ✅ Knowledge Base Write Access

• ✅ QA Tests Access

• ✅ Analytics Access

You can mix and match permissions when creating a new role. Example roles:

• Support QA → View call logs, manage CallStudio and QA Tests

• Billing Admin → Full widget + call access, no editing permissions

• Partner Viewer → View-only access to logs and analytics

This system allows you to mirror your organization’s structure securely inside VoiceHub.

You’re now ready to deploy high-quality voice agents with VoiceHub.