Connect Your Meta Business Account

This guide will help you connect your Meta Business account to Dataqueue VoiceHub, enabling WhatsApp Business integration for your agents.

Step 1: Meta Business Manager Setup

Meta Business Manager

If you don't have a Meta Business Manager account:

• Visit business.facebook.com to create your account

• Complete business verification with required documentation

• Add business information and payment method

If you already have a Meta Business Manager account:

• Ensure you have Admin access to proceed with the integration

For all users:

• In Meta Business Manager, go to Business Settings > Business Info

• Note down your Facebook Business ID (needed for VoiceHub integration)

Step 2: WhatsApp Business Account Setup

If you don't have a WhatsApp Business Account:

• In Meta Business Manager, go to Business Settings > Accounts > WhatsApp Business Accounts

• Click "Add" and select "Create a new WhatsApp Business Account"

• Enter your business phone number

• Verify phone number ownership through SMS or call

• Complete business verification process through Meta Business Manager

If you already have a WhatsApp Business Account:

• Ensure your WhatsApp Business Account is connected to Meta Business Manager

Step 3: Create Developer App

• Go to developers.facebook.com

• Log in with your Meta Business Manager account

• Click "Create App" and select "Business" type

• Enter app name: [Your Company] Dataqueue Integration

• Enter your business contact email

• Select "Other" as the use case

• In the "Business portfolio" dropdown, select your correct Meta Business Manager

• Click "Create App"

• Once the app is created, find "WhatsApp" in the products list

• Click "Set up" next to WhatsApp to enable WhatsApp connection for your app

• Go to App Settings > Basic to find your App ID and App Secret

• Copy and save both App ID and App Secret securely (needed for VoiceHub integration)

Step 4: System User & Access Token Setup

1. Set Up System User

   • In Meta Business Manager, go to Business Settings > Users > System Users

   • Click "Add" and create new system user

   • Set user type to "Admin"

   • Name: Dataqueue VoiceHub Integration

   • Assign your Developer App to the system user

   • Assign your WhatsApp Business Account to the system user

2. Generate Access Token

   • In System User settings, click "Generate New Token"

   • Select your Developer App

   • Set expiration to "Never"

   • Select permissions:

     • whatsapp_business_messaging

     • whatsapp_business_management

   • Save the access token securely

Step 5: Connect to VoiceHub

1. Gather Required Information

   • Facebook Business ID (from Meta Business Manager)

   • App ID and App Secret (from Step 3)

   • System User Access Token (from Step 4.2)

2. Complete Integration in VoiceHub

   • Log into your VoiceHub dashboard

   • Navigate to Channels > Meta

   • Click "Add Meta Connection"

   • Enter your Facebook Business ID

   • Enter your App ID

   • Enter your App Secret

   • Enter your Access Token

   • Click "Connect Account"

Next Steps

After successful integration, the system will automatically sync your WhatsApp business numbers. You can then:

• Access your WhatsApp numbers in VoiceHub

• Use these numbers when setting up your agents

• Configure agent-specific WhatsApp settings