Create your first agent

After creating your agent, the first step is to choose how you want to configure it. You have two configuration modes, depending on your needs:

Option 1: DQ Mode (Arabic/English/Dutch-Optimized Stack)

• This is the default mode when creating a new agent.

• Uses DataQueue’s fully optimized models for speech recognition (STT), conversation logic (LLM), and speech synthesis (TTS).

• Designed for MENA use cases where accuracy, latency, and sentiment detection matter most.

• Locked: you cannot select or override providers manually.

• Voice setup and tuning is handled via the DQ Configs tab.

Option 2: Custom Mode (Provider Flexibility)

• Offers full flexibility in model selection and configuration.

• Choose from a wide range of supported providers for:

  • STT (e.g., Deepgram, Gladia, Azure)

  • LLM (e.g., OpenAI, Claude, Cohere)

  • TTS (e.g., ElevenLabs, Cartesia, Azure)

• Great for enterprise developers or use cases where custom prompts or models are preferred.

Switching Between Modes

In the Configuration page (top right):

• Select the language (e.g., Arabic, English)

• Toggle between DQ Mode and Custom Mode

When using Custom Mode, selecting a language automatically filters the models shown by the provider to only include those that support the selected language. This ensures you're always choosing from compatible options.

Custom Mode Tabs

When in Custom Mode, you’ll have access to the following configuration tabs:

• Models – Choose your STT and LLM providers

• Voices – Choose your TTS provider. Preview TTS voice options (Includes a field to test voices live text-to-audio samples)

• Pathway – Build your agent's logic visually or with a global prompt

• VoIP – Assign phone numbers (inbound/outbound)

• Analysis – Define summaries, resolution tags, sentiment rules

• Widget – Add and customize the embedded web voice interface

• White Labeling – Apply brand and domain settings for your team/client

Use Provider Keys to enable these integrations.

DQ Mode Tabs

When in DQ Mode, configuration is simplified and optimized:

• DQ Configs – Select between Arabic, English, and Dutch voice

  • Customize Speech delivery using:

    • Stability – Higher values lead to more uniform and stable speech, though it may lose expressiveness. Lower settings introduce more vocal variety and emotion, but can make the delivery less controlled.

    • Similarity – Boosting this parameter sharpens the voice and brings it closer to the intended tone. However, pushing it too far can introduce unwanted glitches, so moderate tuning is key for a natural sound.

    • Speed – Changes how fast the voice talks. Less than 1 is slower, more than 1 is faster. Too low or high can sound off.

• Pathway – Same as above, build logic or use a global prompt

• VoIP, Analysis, Widget, White Labeling – Same as in Custom Mode

You won’t see Models or Voices tabs here — they’re preconfigured under the hood.

Prompt vs. Pathway: Two Ways to Build Logic

Once you’ve selected your mode (DQ or Custom), you can define how the agent should behave. VoiceHub supports two approaches to building logic:

Option 1: Global Prompt

A single prompt that guides the agent’s entire behavior — similar to system prompts in traditional LLM apps.

Use when:

• You want a quick setup for straightforward tasks

• Your agent only needs to answer general questions or operate reactively

Option 2: Conversational Pathway

A visual drag-and-drop builder to define complex flows, variables, and decision logic using connected nodes.

Use when:

• You need branching logic (e.g., verification → escalate → book → end)

• You want to extract variables (e.g., date, location)

• You want fine control over what the agent says and when

Can they be combined?

Yes. You can start with a global prompt, then build out a Conversational Pathway later — or use the pathway as the primary logic and include a global fallback prompt.

This gives you flexibility for both rapid prototyping and scalable complexity.